EngLee's Path

A blog about Eng Lee's life, a freelance programmer in Royal Klang Town (Malaysia).


Tuesday, July 12, 2005

TMNET Streamyx First Bill


I’ve just made my payment to my Streamyx account a few days ago thru online banking. For this first time using online bill payment service (I know I’m outdated), I find it quite reliable and efficient. It took 2 days to process where I can check the payment updated in http://tmbill.tm.net.my the third night.

Back to the main point! When I receive my bill, I saw a large amount to be paid! The payable amount was RM188.00. Angrily, I called 1800-88-9515, Streamyx hotline to ask them. And their explanation was:

RM50 - first month
RM50 - second month (advance payment)
RM88 - registration fee

I can accept the advance payment for the second month (though we shouldn’t have to pay), but why there’s a registration fee? She then explained that the registration fee could be deducted if I send an email to customer care center after I’ve paid the RM100. Ahh… Feeling better. According to her again, this process would take around 3 months. What an inefficient service! Hopefully everything will be fine after this.

Do check my past post about my bad experience during TMNET Streamyx installation if you have not read about it.

12 Comments:

  • At Tuesday, July 12, 2005 10:16:00 AM, Blogger dizzyguy73 said…

    those TMNuts service sucks. Everything abt them sucks.

     
  • At Tuesday, July 12, 2005 10:35:00 AM, Anonymous Anonymous said…

    Hi Eng,

    Thanks for sharing the info on your experience with streamyx. I m currently reading the net to find out from you guys on the quality of service provided by TM.

    Is it worth your Ringgit?

    Is it safer to just pay the vendor RM50 to install it eventhough we know how to configure it?

    I need to judge whether should I go for streamyx or just use my company's line for downloads.

    Thanks
    Hatta

     
  • At Tuesday, July 12, 2005 11:09:00 AM, Blogger EngLee said…

    To be true, it's worth at the moment because we have NO CHOICE. I've done some research on other service before I subscribe to streamyx. But, I can't find any good one around since I'm living in Klang. If I'm going for other service like the one provided by Jaring, I will need to pay extra for the Jaring phone line. I think the same goes to Maxis services. So, it would be cheaper compared to others. As for KL or PJ people, they may opt for the expensive wireless broadband services.

    I won't say it's good, but Malaysian broadband services range has left us no choice.

    Personally, I think that paying the RM50 is a waste since I know about networking. But, if you want to save the hassle to keep on chasing them to do the job, then pay! However, mine might be the worst case, I've friends who have gone thru it without any problems. Try your luck or save your time by paying. Sometimes, they are not honest when they want to earn more. :)

    Since 3G is out, it's worth considering. I'm already too late!

     
  • At Tuesday, July 12, 2005 1:31:00 PM, Blogger zbjernak said…

    Lines are alright...

    but Rm50?? bandwidth berapa? unlimited?

    i went for the Rm44, 60 hours a month with 512kb.......

    i dont pay the registration fees or any second month fees leh

    but then perhaps i got this about 2 years ago lah...

    heard that the goverment is opening up the broadband market...perhaps we will hav more choice later

     
  • At Tuesday, July 12, 2005 2:55:00 PM, Blogger EngLee said…

    Ops, forgot to inform you guys about the package I'm using. I'm using the RM66 package, with free modem. For the first 3 months, the fee is RM50. And the speed is 512kbps.

    Maybe I need to check with TMNET again to confirm whether about the second month fee.

    zbjernak, I think you should go for RM66 for unlimited access. :)

     
  • At Tuesday, July 12, 2005 5:33:00 PM, Anonymous mahaguru said…

    same problem here! advance payment etc crap and they even charge me installation charges when I opted and done my own installation?? MTF! A week into my broadbanding, I lost connection and was told by the 1-300 xxx that the whole network to my place is down! So I wrote a letter seeking a rebate for 3 days of downtime and I was replied 28 days later! Hmm is that fast or what? I was then asked to write in again to justify why it was down and the date? even though it was clear noted in my initial email, darnit! Can't they read!!! Bloodly sucker!

     
  • At Tuesday, July 12, 2005 10:26:00 PM, Blogger EngLee said…

    Calm down, mahaguru. :) This normally happens when there's no other company compete with them.

     
  • At Wednesday, July 13, 2005 11:47:00 AM, Blogger Nancy said…

    We are all Mac people here and have had problems with two DSL providers. We are just too far out and sometimes they would work and go off others for nights at a time. Customer service for both sucked and the hold time was outrageous.
    We now have cable and it is always on. As you see by my "work station" we are wireless with an airport and have all our macs networked. It's great fun as is blogging.
    Nice of you to stop by englee!

     
  • At Wednesday, July 13, 2005 3:24:00 PM, Blogger zbjernak said…

    60 hours a month for me also cannot finish...me alone use niah...

    66....addidional cost...dont want lah
    ahahahahaahahahah

     
  • At Wednesday, July 13, 2005 3:35:00 PM, Blogger EngLee said…

    Hmmm. You are right. I opt for RM66 instead of RM88 package because of this reason as well.

     
  • At Wednesday, July 13, 2005 3:36:00 PM, Blogger EngLee said…

    Nancy, you have a well-maintained blog. I'm glad to visit your site. :)

     
  • At Thursday, July 14, 2005 3:25:00 PM, Blogger Nancy said…

    EngLee,
    How nice of you to say that about my blog.
    I am enjoying our communications! Your a very nice guy. I am glad to get to know you and your culture!

     

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